Contact Us

Last updated: May 5, 2026

Support hours

Our customer support team is available Monday through Friday, 9:00 AM to 6:00 PM Eastern Time (ET). We are closed on U.S. federal holidays.

Email (recommended)

info@maurices.lol

For the fastest response, please include your order number in the subject line. If you are contacting us about a return, please write “RETURN” followed by your order number. We typically respond within 24 business hours (often sooner).

Phone

+1 (786) 859-7578

Phone lines are open during support hours. If you call outside business hours or all lines are busy, please leave a voicemail with your full name, phone number, and order number (if applicable). We will return your call on the next business day.

Contact form

You may also use the contact form available on our website. Fill in your name, email address, order number (if any), and your message. We receive contact form submissions directly and reply within 24 business hours.

What we do not offer

We do not offer in-person visits, warehouse tours, local pickup, or physical storefront access. All customer support is provided exclusively by email, phone, or the contact form. We do not have a public office or retail location that customers can visit.

For returns

Please do not send returns or any packages to the phone or email address. Use the return address shown in our Return & Refund Policy. Any packages sent to other addresses may be lost or refused.